{"id":694,"date":"2024-10-28T13:30:52","date_gmt":"2024-10-28T06:30:52","guid":{"rendered":"https:\/\/dti-jkt.telkomuniversity.ac.id\/?p=694"},"modified":"2025-07-28T15:28:59","modified_gmt":"2025-07-28T08:28:59","slug":"using-telkom-university-connect-at-jakarta-campus","status":"publish","type":"post","link":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/penggunaan-telu-connect-telkom-university-kampus-jakarta\/","title":{"rendered":"Using TelU-Connect Telkom University Jakarta Campus"},"content":{"rendered":"

Using TelU-Connect Telkom University Jakarta Campus<\/h1><\/div><\/div><\/div><\/div>
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Telkom University is introducing a new innovation in campus internet network services by launching TelU-Connect<\/strong>, which will be ready for use by the entire academic community starting March 13, 2023. For students, lecturers, and staff, TelU-Connect is present as a replacement solution for the previous WiFi network, which is Employee@TelkomUniversity<\/strong> Dan Telkom University<\/strong>.<\/p>\n

So, what exactly is TelU-Connect? TelU-Connect is a campus WiFi network designed to provide easier and more integrated internet access for all users within the Telkom University environment. Its advantage is that all academic community members can directly use this network simply by logging in using SSO account<\/strong> (Single Sign-On) that is already in place. This makes access simpler and faster without needing to create a new account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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How to Use TelU-Connect<\/strong>
\nThe steps to use TelU-Connect are very easy. Users just need to select the WiFi network TelU-Connect<\/strong> on their devices, then log in using the Telkom University SSO account. After logging in, internet access is immediately available, providing seamless convenience for users, whether for academic purposes or daily work.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Although designed for convenience, users can sometimes experience technical difficulties, such as failing to connect or experiencing signal interference. If you encounter problems while using TelU-Connect, Telkom University provides assistance through Service Desk<\/strong>. Users can report problems with the system. ticketing<\/strong> through the official portal Service Desk<\/strong> of DTI Telkom University Jakarta Campus<\/a>.The technical team is ready to help resolve any issues quickly.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

TelU-Connect Internet Access Certificate<\/h2>\n\t
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For users who want to access the TelU-Connect network but need the TelU-Connect network certificate, you can download the following certificate file: download here<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

WiFi TelU-Connect Network Access Guide<\/h2>\n\t
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With a different authentication system from its predecessors (Employee@TelkomUniversity and TelkomUniversity) which uses captive portal technology, here are the steps to connect to the TelU-Connect WiFi network:<\/p>\n

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  1. Open WiFi settings on your device and select the TelU-Connect SSID.<\/li>\n
  2. Enter your iGracias username and password in the designated fields (example, username: Nobita, password: Nobita123!), then select OK, Join, or Connect. After that, follow the instructions specific to your device.<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

    TelU-Connect for Windows<\/h2>\n\t
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    \"TelU-Connect<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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    1. The question \u201cContinue connecting?\u201d appears after selecting\u00a0OK<\/strong><\/p>\n

    2. Choose\u00a0Connect\u00a0<\/strong>to connect to the Wifi network\u00a0<\/strong>TelU-Connect<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

    TelU-Connect for iOS<\/h2>\n\t
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    \"TelU-Connect<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      \n
    1. Appear Pop-up\u00a0<\/em>Certificate\u00a0<\/strong>after choosing\u00a0Join<\/strong><\/li>\n
    2. Choose Trust\u00a0<\/strong>to connect to the Wifi network\u00a0<\/strong>TelU-Connect<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

      TelU-Connect for macOS<\/h2>\n\t
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      Connect to the Wi-Fi network\u00a0Telu Connect<\/strong><\/p>\n

      2. Input\u00a0SSO Account Username and Password<\/strong>, then\u00a0Click \u201cOK\u201d<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"TelU-Connect<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      3. Certificate License Notification\u00a0Click \u201ccontinue\u201d<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"3.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      4. If successful, status\u00a0\u201cconnected\u201d<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

      \n\t\t\n\t\t
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      \"4.<\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

      TelU-Connect for Android<\/h2>\n\t
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      1. Enter\u00a0username\u00a0<\/em>Dan\u00a0password\u00a0<\/em>Thank you for the column\u00a0Identity\u00a0<\/strong>Dan\u00a0Password<\/strong><\/p>\n

      2. If there is an option\u00a0CA certificate<\/strong>, select\u00a0Don't validate<\/strong>, then click\u00a0Connect<\/strong>, or<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"TelU-Connect<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      Important Note: If you change\u00a0password\u00a0<\/em>SSO, please forget\u00a0<\/em>SSID TelU-Connect first<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

      TelU-Connect or TUNE Issues: \u201cNo Internet, secured\u201d or \u201cCan\u2019t connect to this network\u201d on Windows Laptop Devices<\/h2>\n\t
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      Here are some things you can do to overcome TelU-Connect or TUNE connection issues with notifications like the one above:<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

      Forget TelU-Connect or TUNE<\/h2>\n\t
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      1. Click the button\u00a0Quick Settings\u00a0<\/strong>located in the bottom right corner\u00a0Taskbar\u00a0<\/strong>Windows.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"1.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      2. On the menu\u00a0Quick Settings<\/strong>, search button\u00a0Wi-Fi\u00a0<\/strong>and click the arrow next to it.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"2.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      3. Right-click on\u00a0TelU-Connect<\/strong>,\u00a0Telkom University<\/strong>, or\u00a0Employee@TelkomUniversity\u00a0<\/strong>and choose\u00a0Forget<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"3.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      Finally, reconnect with\u00a0TelU-Connect, Telkom University,\u00a0<\/strong>or\u00a0Employee@TelkomUniversity\u00a0<\/strong>To see if the connection was successful, if not, please continue with the guide below.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

      Restart WiFi Driver<\/h2>\n\t
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      1. Right-click on the logo\u00a0Windows<\/strong>\u00a0and choose\u00a0Device Manager<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      2. Double-click\u00a0Network adapters\u00a0<\/strong>through\u00a0Device Manager<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"2.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      3. Select and right-click on\u00a0WiFi driver\u00a0<\/em>the one with (name\u00a0driver\u00a0<\/em>it may vary by device), then click\u00a0Disable device<\/strong>\u00a0and choose\u00a0Yes\u00a0<\/strong>on\u00a0prompt\u00a0<\/em>emerging<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"3.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      4.\u00a0Restart\u00a0<\/em>Computer, reopen application\u00a0Device Manager<\/strong>, select and right-click\u00a0WiFi driver\u00a0<\/em>which was previously disabled, then select\u00a0Enable device<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      Finally, reconnect with\u00a0TelU-Connect<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      If you are still unable to connect to TelU-Connect Wi-Fi, please report your issue via DTI Telkom University Jakarta Campus<\/a>\u00a0by attaching the identity and location of the TelU-Connect bottleneck.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

      Constraints for Failed Access to TelU-Connect WiFi (no internet, secured) on Android Phones<\/h2>\n\t
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      1. Do\u00a0forget wifi TelU Connect<\/strong><\/p>\n

      2. If you have already tried logging in again to the TelU Connect SSID. If it still doesn't work, continue to\u00a0Checking DNS and VPN\u00a0<\/strong>on a mobile device.<\/p>\n

      3. Open\u00a0settings<\/strong>\u00a0On the mobile device, select\u00a0Connection (koneksi)<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"3.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      4. Select\u00a0\u201cMore Connection<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"4.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      5. For\u00a0VPN set to (NONE) and Private DNS<\/strong>\u00a0set (automatic)<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"5.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      6. For private DNS, select\u00a0\u201cautomatic\u201d<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

      TelU-Connect Challenges: \u201cNo Internet, secured\u201d or \u201cCan't connect to this network\u201d on MacOS Devices<\/h2>\n\t
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      1. Please connect to the Wi-Fi network that cannot be accessed, then click\u00a0\u201cdetails\u201d<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"1.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      2. Ensure the Tel-U Connect network IP status is clear, as shown in the image below:<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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      \"2.<\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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      3. Check the DNS section to see if it's configured.\u00a0\u201cautomatic\u201d<\/strong>\u00a0, if the settings\u00a0\u201cmanual\u201d<\/strong>\u00a0please change to\u00a0automatic (static DHCP)<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

      \n\t\t\n\t\t
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      \"3.<\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

      Tel-U Connect for INFINIX, REALME, AND GOOGLE PIXEL Devices<\/h2>\n\t
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      1. For EAP method, fill in\u00a0\u201cPEAP\u201d<\/strong><\/li>\n
      2. Phase 2 authentication\u00a0\u201cMSCHAPv2\u201d<\/strong><\/li>\n
      3. Before proceeding to the CA Certificate, please download the following certificate file first:\u00a0download here<\/a><\/li>\n
      4. If you've already clicked the CA Certificate, select \u201cInstall from gallery<\/strong>\u201dthen select the file you previously downloaded<\/li>\n
      5. diisi\u00a0\u201cusername sso\u201d<\/strong><\/li>\n
      6. Enter the password\u00a0\u201cpassword sso\u201d<\/strong><\/li>\n
      7. Choose\u00a0\u201cConnect\u201d<\/strong><\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n\n\t
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        \"Tel-U<\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

        New Student Fails to Log In to Tel-U Connect Notification \u201cUnable to connect to the Tel-U Connect network\u201d<\/h2>\n\t
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        Ensure your NIK is registered on iGracias. Login\u00a0Thank you<\/strong>\u00a0select\u00a0menu edit profile<\/strong>\u00a0Search form\u00a0\u201ccitizenship\u201d<\/strong>. If the NIK is still blank, please contact BSLA.\u00a0https:\/\/linktr.ee\/bsla_univtelkom<\/a><\/p>\n

        If\u00a0NIK has been registered by BSLA.<\/strong>, Please log in to iGracias and change your iGracias password in the menu.\u00a0Edit Profile > Account > Change Password<\/strong>. After changing your password, please try logging into iGracias with your new password. If successful, please try logging into Tel-U Connect again.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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        If there are any issues, please contact us at WhatsApp follows 0813-1980-0200<\/strong> <\/a>and email dtijkt@telkomuniversity.ac.id<\/a><\/strong><\/p>\n

         <\/p>\n

        Hello Harmony, Excellence, Integrity<\/strong><\/p>\n

        Information Technology Support<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Penggunaan TelU-Connect Telkom University Kampus Jakarta Telkom University memperkenalkan inovasi baru dalam layanan jaringan internet kampus dengan meluncurkan TelU-Connect, yang siap digunakan oleh seluruh civitas akademika sejak 13 Maret 2023. Bagi mahasiswa, dosen, dan pegawai, TelU-Connect hadir sebagai solusi pengganti jaringan WiFi sebelumnya, yaitu Employee@TelkomUniversity dan TelkomUniversity. Lalu, apa sebenarnya TelU-Connect ini? TelU-Connect merupakan jaringan [...]","protected":false},"author":5,"featured_media":1110,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":69,"footnotes":""},"categories":[69,60],"tags":[],"class_list":["post-694","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-panduan","category-wifi"],"blocksy_meta":[],"gutentor_comment":0,"rttpg_featured_image_url":{"full":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/10\/Penggunaan-TelU-Connect-Telkom-University-Kampus-Jakarta.webp",1920,1080,false],"landscape":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/10\/Penggunaan-TelU-Connect-Telkom-University-Kampus-Jakarta.webp",1920,1080,false],"portraits":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/10\/Penggunaan-TelU-Connect-Telkom-University-Kampus-Jakarta.webp",1920,1080,false],"thumbnail":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/10\/Penggunaan-TelU-Connect-Telkom-University-Kampus-Jakarta-150x150.webp",150,150,true],"medium":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/10\/Penggunaan-TelU-Connect-Telkom-University-Kampus-Jakarta-300x169.webp",300,169,true],"large":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/10\/Penggunaan-TelU-Connect-Telkom-University-Kampus-Jakarta-1024x576.webp",1024,576,true],"1536x1536":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/10\/Penggunaan-TelU-Connect-Telkom-University-Kampus-Jakarta-1536x864.webp",1536,864,true],"2048x2048":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/10\/Penggunaan-TelU-Connect-Telkom-University-Kampus-Jakarta.webp",1920,1080,false],"trp-custom-language-flag":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/10\/Penggunaan-TelU-Connect-Telkom-University-Kampus-Jakarta.webp",18,10,false]},"rttpg_author":{"display_name":"dianaape@telkomuniversity.ac.id","author_link":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/author\/dianaapetelkomuniversity-ac-id\/"},"rttpg_comment":0,"rttpg_category":"Panduan Layanan IT<\/a> WiFi<\/a>","rttpg_excerpt":null,"_links":{"self":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=694"}],"version-history":[{"count":5,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/694\/revisions"}],"predecessor-version":[{"id":1108,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/694\/revisions\/1108"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/1110"}],"wp:attachment":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}