{"id":19087,"date":"2026-09-14T13:30:21","date_gmt":"2026-09-14T06:30:21","guid":{"rendered":"https:\/\/it-jkt.telkomuniversity.ac.id\/?p=19087"},"modified":"2026-09-16T11:24:58","modified_gmt":"2026-09-16T04:24:58","slug":"informasi-kendala-akses-website-satu","status":"publish","type":"post","link":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/informasi-kendala-akses-website-satu\/","title":{"rendered":"Informasi Kendala Akses Website SATU"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img decoding=\"async\" width=\"300\" height=\"195\" data-src=\"https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/2-2-1-300x195.webp\" class=\"vc_single_image-img attachment-medium lazyload\" alt=\"Berikut beberapa kendala yang dapat terjadi saat mengakses website SATU Telkom University beserta langkah penanganannya.\" title=\"Berikut beberapa kendala yang dapat terjadi saat mengakses website SATU Telkom University beserta langkah penanganannya.\" data-srcset=\"https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/2-2-1-300x195.webp 300w, https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/2-2-1-18x12.webp 18w, https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/2-2-1.webp 768w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/195;\" data-original-sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Berikut beberapa kendala yang dapat terjadi saat mengakses website <strong>SATU Telkom University<\/strong> beserta langkah penanganannya.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_black wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2><strong>Gagal Login ke SATU dengan Notifikasi \u201cLogin Failed\u201d<\/strong><\/h2>\n<p>Apabila saat login ke <strong>satu.telkomuniversity.ac.id<\/strong> muncul notifikasi <strong>\u201cLogin Failed\u201d<\/strong>, silakan coba mengakses kembali menggunakan browser dalam <strong>mode Private\/Incognito<\/strong>.<\/p>\n<p>Mode tersebut dapat digunakan untuk memastikan proses login tidak terganggu oleh cache atau sesi browser sebelumnya.<\/p>\n<p><strong>Panduan:<\/strong> <a href=\"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/mengenal-mode-incognito-pada-browser\/\">Cara Mengakses Browser dengan Mode Incognito<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_black wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2><strong>Akses SATU Masih Gagal Meskipun Menggunakan Incognito atau Perangkat Lain<\/strong><\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img decoding=\"async\" width=\"468\" height=\"169\" data-src=\"https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/3-4.webp\" class=\"vc_single_image-img attachment-full lazyload\" alt=\"Akses SATU Masih Gagal Meskipun Menggunakan Incognito atau Perangkat Lain\" title=\"Akses SATU Masih Gagal Meskipun Menggunakan Incognito atau Perangkat Lain\" data-srcset=\"https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/3-4.webp 468w, https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/3-4-300x108.webp 300w, https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/3-4-18x7.webp 18w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 468px; --smush-placeholder-aspect-ratio: 468\/169;\" data-original-sizes=\"(max-width: 468px) 100vw, 468px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Apabila website SATU tetap tidak dapat diakses setelah mencoba <strong>mode Incognito<\/strong> maupun menggunakan perangkat lain seperti smartphone, silakan lakukan <strong>reset password SSO<\/strong> melalui fitur <strong>\u201cLupa Kata Sandi\u201d<\/strong>.<\/p>\n<p>Setelah password berhasil diperbarui, lakukan <strong>penghapusan cache browser<\/strong>, kemudian coba login kembali ke SATU maupun portal Telkom University lainnya.<\/p>\n<p>Fitur <strong>Lupa Kata Sandi<\/strong> dapat diakses melalui:<\/p>\n<p><strong>satu.telkomuniversity.ac.id\/auth\/forgot-password<\/strong><\/p>\n<p><strong>Panduan:<\/strong> <a href=\"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/panduan-mengatasi-lupa-password-sso-single-sign-on\/\">Cara Reset Password Akun SSO Telkom University<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Berikut beberapa kendala yang dapat terjadi saat mengakses website SATU Telkom University beserta langkah penanganannya. Gagal Login ke SATU dengan Notifikasi \u201cLogin Failed\u201d Apabila saat login ke satu.telkomuniversity.ac.id muncul notifikasi \u201cLogin Failed\u201d, silakan coba mengakses kembali menggunakan browser dalam mode Private\/Incognito. Mode tersebut dapat digunakan untuk memastikan proses login tidak terganggu oleh cache atau sesi [...]","protected":false},"author":5,"featured_media":19109,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[69],"tags":[583,585,584,130],"class_list":["post-19087","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-panduan","tag-informasi-kendala-akses-website-satu","tag-satu","tag-satu-telu","tag-telkom-university-jakarta"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"gutentor_comment":0,"rttpg_featured_image_url":{"full":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/Informasi-Kendala-Akses-Website-SATU.webp",1920,1080,false],"landscape":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/Informasi-Kendala-Akses-Website-SATU.webp",1920,1080,false],"portraits":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/Informasi-Kendala-Akses-Website-SATU.webp",1920,1080,false],"thumbnail":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/Informasi-Kendala-Akses-Website-SATU-150x150.webp",150,150,true],"medium":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/Informasi-Kendala-Akses-Website-SATU-300x169.webp",300,169,true],"large":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/Informasi-Kendala-Akses-Website-SATU-1024x576.webp",1024,576,true],"1536x1536":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/Informasi-Kendala-Akses-Website-SATU-1536x864.webp",1536,864,true],"2048x2048":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/Informasi-Kendala-Akses-Website-SATU.webp",1920,1080,false],"trp-custom-language-flag":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/09\/Informasi-Kendala-Akses-Website-SATU-18x10.webp",18,10,true]},"rttpg_author":{"display_name":"dianaape@telkomuniversity.ac.id","author_link":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/author\/dianaapetelkomuniversity-ac-id\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/category\/panduan\/\" rel=\"category tag\">Panduan Layanan IT<\/a>","rttpg_excerpt":null,"_links":{"self":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/19087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=19087"}],"version-history":[{"count":3,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/19087\/revisions"}],"predecessor-version":[{"id":19113,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/19087\/revisions\/19113"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/19109"}],"wp:attachment":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=19087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=19087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=19087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}