{"id":17370,"date":"2025-08-18T13:30:52","date_gmt":"2025-08-18T06:30:52","guid":{"rendered":"https:\/\/dti-jkt.telkomuniversity.ac.id\/?p=17370"},"modified":"2025-08-19T13:46:12","modified_gmt":"2025-08-19T06:46:12","slug":"guide-to-overcoming-multi-factor-authentication-mfa-challenges","status":"publish","type":"post","link":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/panduan-mengatasi-kendala-multi-factor-authentication-mfa\/","title":{"rendered":"Guide to Overcoming Multi-Factor Authentication (MFA) Challenges"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h1 style=\"text-align: center\" class=\"vc_custom_heading vc_do_custom_heading\" >Guide to Overcoming Multi-Factor Authentication (MFA) Challenges<\/h1>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Multi-Factor Authentication (MFA) is one of the mandatory security methods used to protect accounts from unauthorized access. However, technical difficulties often arise during its use. Here are the steps to help users overcome common MFA problems.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>1. Ensure Notifications are Active on Your Device<\/strong><br \/>\nIf the authentication code does not appear, check your device's notification settings. Ensure that the authenticator app is allowed to display notification pop-ups so the code can be received correctly.<\/p>\n<p><strong>2. Use the Correct Account When Logging In<\/strong><br \/>\nFor student email users, logging into the authenticator application must use the option <strong>Work or school account<\/strong>. If you are using the Google Authenticator app, use <strong>personal email account<\/strong> to log into the application.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>3. If the Authenticator App is deleted<\/strong><br \/>\nIf the authenticator app is accidentally deleted, use another MFA method that has been previously activated, such as an OTP code via phone number. On the login page, select the option:<\/p>\n<ul>\n<li>I can't use my Microsoft Authenticator app right now<\/li>\n<li>Select the delivery method for the code to your registered number.<\/li>\n<\/ul>\n<p><strong>4. If your phone is Lost or Damaged<\/strong><br \/>\nUse the same steps as in point 3. If you have not previously added a backup MFA method, contact the service team immediately to perform an MFA reset.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>5. Entering the Authenticator Code Correctly<\/strong><br \/>\nThe code in the authenticator app updates every 30 seconds. Make sure you enter the currently active code, and check the time settings on your device. Your phone's time must be set to automatic to sync with the system.<\/p>\n<p><strong>6. Alternatives If You Don't Have a Mobile Phone<\/strong><br \/>\nFor users without mobile phones, MFA can still be performed using a browser extension on a laptop or PC. A complete guide on how to do this can be accessed via the link<strong>tel-u.ac.id\/Extension-Auth<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>7. Do not delete the Authenticator App<\/strong><br \/>\nAuthenticator apps cannot be deleted after MFA is enabled. This is because authentication will be required periodically, at least every 90 days. Therefore, the app will continue to be necessary even after MFA is active.<\/p>\n<p><strong>8. Add More Than One MFA Method<\/strong><br \/>\nTo prevent future issues, it is strongly recommended to add more than one authentication method. In addition to using an authenticator app, you can link a phone number to receive codes via SMS or phone call.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>The addition of this method can be done through:<br \/>\n<a href=\"https:\/\/mysignins.microsoft.com\/security-info\">https:\/\/mysignins.microsoft.com\/security-info<\/a><\/p>\n<p>If the authenticator app cannot be used at any time, select the option <strong>Sign in another way<\/strong> or <strong>I can't use my Microsoft Authenticator app right now<\/strong> to switch to another previously added authentication method.<\/p>\n<p>By following the steps above, users can more easily overcome MFA obstacles and maintain optimal account security.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>If there are any issues, please contact us at\u00a0<a href=\"https:\/\/wa.me\/6281319800200\">WhatsApp follows\u00a0<strong>0813-1980-0200<\/strong>\u00a0<\/a>and email\u00a0<strong><a href=\"mailto:dtijkt@telkomuniversity.ac.id\">dtijkt@telkomuniversity.ac.id<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Hello Harmony, Excellence, Integrity<\/strong><\/p>\n<p><strong>Information Technology Support<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Panduan Mengatasi Kendala Multi-Factor Authentication (MFA) Multi-Factor Authentication (MFA) adalah salah satu metode keamanan yang wajib digunakan untuk melindungi akun dari akses tidak sah. Namun, dalam penggunaannya sering muncul kendala teknis. Berikut ini adalah langkah - langkah untuk membantu pengguna mengatasi masalah yang sering terjadi pada MFA. 1. Pastikan Notifikasi Aktif di Perangkat Apabila kode [...]","protected":false},"author":5,"featured_media":17371,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wds_title":"Panduan Mengatasi Kendala Multi Factor Authentication (MFA)","_wds_metadesc":"Multi-Factor Authentication (MFA) adalah salah satu metode keamanan yang wajib digunakan untuk melindungi akun dari akses tidak sah.","_wds_focus-keywords":"Kendala Multi Factor Authentication (MFA)","_wds_meta-robots-adv":"","_wds_meta-robots-noindex":false,"_wds_meta-robots-nofollow":false,"_wds_meta-robots-index":false,"_wds_meta-robots-follow":false,"_wds_autolinks-exclude":false,"_wds_canonical":"","_wds_opengraph":[],"_wds_twitter":[],"wds_primary_category":80,"footnotes":""},"categories":[80,198],"tags":[201,202,200,199],"class_list":["post-17370","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artikel","category-mfa","tag-mfa","tag-multi-factor-authentication","tag-multi-factor-authentication-mfa","tag-panduan-mengatasi-kendala-multi-factor-authentication-mfa"],"blocksy_meta":[],"gutentor_comment":0,"rttpg_featured_image_url":{"full":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/08\/Panduan-Mengatasi-Kendala-Multi-Factor-Authentication-MFA.webp",1920,1080,false],"landscape":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/08\/Panduan-Mengatasi-Kendala-Multi-Factor-Authentication-MFA.webp",1920,1080,false],"portraits":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/08\/Panduan-Mengatasi-Kendala-Multi-Factor-Authentication-MFA.webp",1920,1080,false],"thumbnail":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/08\/Panduan-Mengatasi-Kendala-Multi-Factor-Authentication-MFA-150x150.webp",150,150,true],"medium":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/08\/Panduan-Mengatasi-Kendala-Multi-Factor-Authentication-MFA-300x169.webp",300,169,true],"large":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/08\/Panduan-Mengatasi-Kendala-Multi-Factor-Authentication-MFA-1024x576.webp",1024,576,true],"1536x1536":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/08\/Panduan-Mengatasi-Kendala-Multi-Factor-Authentication-MFA-1536x864.webp",1536,864,true],"2048x2048":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/08\/Panduan-Mengatasi-Kendala-Multi-Factor-Authentication-MFA.webp",1920,1080,false],"trp-custom-language-flag":["https:\/\/it-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/08\/Panduan-Mengatasi-Kendala-Multi-Factor-Authentication-MFA.webp",18,10,false]},"rttpg_author":{"display_name":"dianaape@telkomuniversity.ac.id","author_link":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/author\/dianaapetelkomuniversity-ac-id\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/category\/artikel\/\" rel=\"category tag\">Artikel<\/a> <a href=\"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/category\/panduan\/mfa\/\" rel=\"category tag\">MFA<\/a>","rttpg_excerpt":null,"_links":{"self":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/17370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=17370"}],"version-history":[{"count":2,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/17370\/revisions"}],"predecessor-version":[{"id":17374,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/17370\/revisions\/17374"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/17371"}],"wp:attachment":[{"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=17370"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=17370"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/it-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=17370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}